REFUND, RETURNS AND EXCHANGE POLICY

Last Updated: June 16, 2026

Mahuta Livestock Clothing Brands is committed to providing quality products and excellent customer service. This Refund, Returns and Exchange Policy explains your rights and responsibilities when purchasing products from our website.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.

CHANGE OF MIND RETURNS

We understand that sometimes you may change your mind after making a purchase.

If you are not completely satisfied with your purchase, you may request a return within fourteen (14) days of receiving your order, subject to the following conditions:

• The item must be unused, unworn and unwashed.

• The item must be in its original condition.

• All tags, packaging, labels and accessories must remain attached and included.

• Proof of purchase must be provided.

• The product must not be a clearance, customised, personalised or final sale item.

Once the returned item has been received and inspected, we may offer a store credit, exchange or refund at our discretion.

For change of mind returns, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

FAULTY PRODUCTS

If a product is faulty, defective or does not meet the guarantees provided under New Zealand consumer law, please contact us as soon as possible.

Faulty products may include:

• Manufacturing defects.

• Faulty materials.

• Faulty workmanship.

• Products that do not perform as reasonably expected.

Where a product is confirmed to be faulty, Mahuta Livestock Clothing Brands may, at its discretion and in accordance with applicable law:

• Repair the product.

• Replace the product.

• Provide a full refund.

• Provide a partial refund where appropriate.

Photographs and supporting information may be requested to assist with assessing the claim.

DAMAGED PRODUCTS

If your order arrives damaged during transit, you must notify us within seven (7) days of receiving the delivery.

When making a claim, please provide:

• Your order number.

• A description of the damage.

• Clear photographs of the damaged item.

• Clear photographs of the packaging.

• Clear photographs of the shipping label.

Once reviewed, we may offer a replacement, exchange or refund depending on the circumstances.

Failure to report transit damage within a reasonable timeframe may affect our ability to investigate the claim with the courier provider.

INCORRECT ORDERS

If you receive an incorrect item, incorrect size, incorrect colour or a product different from what was ordered, please notify us within seven (7) days of receiving your order.

Upon verification of the error, we will arrange one of the following:

• Shipment of the correct item.

• Exchange of the item.

• Full refund.

• Store credit.

Where the error was made by Mahuta Livestock Clothing Brands, we will cover reasonable shipping costs associated with correcting the order.

RETURN TIMEFRAMES

To be eligible for a return, the following timeframes apply:

Change of Mind

Return requests must be submitted within fourteen (14) days of receiving your order.

Faulty Products

Claims should be submitted as soon as reasonably possible after the fault is discovered.

Damaged Products

Claims should be submitted within seven (7) days of delivery.

Incorrect Orders

Claims should be submitted within seven (7) days of delivery.

Approved returns must be shipped back within fourteen (14) days of receiving return instructions unless otherwise agreed by us.

SHIPPING COSTS FOR RETURNS

Change of Mind Returns

Customers are responsible for all shipping and handling costs associated with returning items due to a change of mind.

Faulty, Damaged or Incorrect Items

Where a return is approved due to a fault, damage or error on our part, Mahuta Livestock Clothing Brands may:

• Provide a prepaid return label.

• Reimburse reasonable return shipping costs.

• Arrange collection where practical.

Shipping reimbursement may require proof of shipping costs.

REFUND PROCESSING TIMES

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

If a refund is approved:

• Refunds are generally processed within five (5) to ten (10) business days.

• Refunds will be issued to the original payment method used for the purchase.

• Processing times may vary depending on your bank, card issuer or payment provider.

Mahuta Livestock Clothing Brands is not responsible for delays caused by financial institutions or payment processors.

EXCHANGES

Where available, exchanges may be offered for:

• Different sizes.

• Different colours.

• Replacement products.

• Faulty products.

Exchange requests remain subject to stock availability.

If the requested replacement item is unavailable, we may provide a refund or store credit.

NON-RETURNABLE ITEMS

Unless required by law, the following items may not be eligible for return:

• Clearance items.

• Final sale items.

• Gift cards.

• Customised products.

• Personalised products.

• Special order items.

• Products showing signs of wear, use or damage caused after delivery.

PRODUCT APPEARANCE

We make every reasonable effort to accurately display product colours, images and descriptions.

However, actual colours may vary depending on:

• Device screens.

• Monitor settings.

• Mobile displays.

• Lighting conditions.

Minor variations in colour, texture or appearance do not constitute a fault.

SUNGLASSES DISCLAIMER

Mahuta Livestock Clothing Brands sells sunglasses designed for comfort, style and general outdoor use.

Unless specifically stated otherwise on the product page, our sunglasses should not be relied upon as certified workplace safety equipment.

Customers are responsible for determining whether a product is suitable for their intended use.

Mahuta Livestock Clothing Brands shall not be liable for injury, loss or damage arising from misuse, improper use or use outside the intended purpose of any product.

RIGHT TO REFUSE RETURNS

We reserve the right to refuse a return, exchange or refund request where:

• The return falls outside the stated timeframe.

• The item has been worn, used, damaged or altered.

• The item is returned without proof of purchase.

• The item does not meet the conditions outlined in this policy.

Nothing in this section limits any rights available under applicable consumer protection laws.

CONTACT US

Mahuta Livestock Clothing Brands
Email: ml@mahutalivestock.com
Phone: 027 453 8782

For all enquiries relating to orders, returns, exchanges, warranties, refunds, products, or general support, please contact us using the details above.